Refund & Cancellation Policy

Last updated: 7 August 2026

This Refund & Cancellation Policy sets out how rescheduling, cancellations and refunds work for services purchased from Longevity Bros Ltd. It forms part of our Terms & Conditions and does not affect your statutory rights as a consumer.

1. Rescheduling

You can reschedule a booked session free of charge up to 24 hours before its start time, subject to availability.

2. Cancelling a session

More than 24 hours before the session: you may cancel and receive a full refund or credit for that session.
Within 24 hours, or a no-show: the session is treated as delivered and is non-refundable, as the time has been reserved for you.

3. 14-day cooling-off for new purchases

If you are a consumer, you have the right to cancel a purchase within 14 days of buying it, under the Consumer Contracts Regulations 2013. Where you ask us to begin your coaching within that period and the service is then provided, you agree that:

if the service has been fully delivered within the 14 days, the right to cancel is lost; and
if it has been partly delivered, we may retain a reasonable amount for the sessions or services already provided, and refund the balance.

4. Packages of sessions

For multi-session packages, unused sessions may be refunded within 14 days of purchase. Any sessions already used are charged at our standard single-session rate, and the balance is refunded.

5. Memberships and subscriptions

You can cancel a recurring membership at any time to stop future renewals; cancellation takes effect at the end of the current paid period. Fees already paid for the current period are non-refundable once that period's services have started, save for your statutory rights.

6. Sessions already delivered

We do not refund sessions or services that have already been delivered, except where required by law.

7. How to request a refund or cancellation

Email us at info@longevity-bros.com with your name and the details of your booking or purchase. Approved refunds are made to your original payment method, normally within 14 days.

8. Exceptional circumstances

If you are unable to attend for genuine, exceptional reasons, contact us — we will always try to be fair and find a reasonable solution.